Lambeth Self Help Housing Association Privacy Policy

How we use personal information that you give to us.

Who are we?

Lambeth Self Help Housing Association is a housing provider registered with the Homes and Communities Agency (reference L4346) and is a Friendly Society registered with the Financial Conduct Authority (reference 21727).

What is our Privacy Policy?

In the course of our work, Lambeth Self Help Housing Association collects personal information from individuals. This statement covers how we:

What does it cover?

We collect personal information from you when you apply for a property with us and during the course of any tenancy or licence that you are granted. We also collect information from you when you complete surveys, questionnaires, feedback forms and participate in meetings.

The website and most of the services provided through the website can be accessed without you having to tell us who you are or providing any personally identifiable information. Any information entered into a form on the website or emailed to us may contain personal information, which will be transmitted securely and treated in accordance with this Policy.

What do we use personal information for?

We collect and process personal information to allow us to allocate and manage homes and to improve services.

We may pass onto certain personal information to other organisations (such as local authorities, the Courts or the Police) where this is requested or we have a legal requirement to do so (such as during a criminal investigation, a court case, a safeguarding issue involving a child or a vulnerable adult or to report benefit fraud). In these circumstances, we do not usually require your permission to pass on information.

We may use certain personal information for profiling or segmentation work to help us improve services and deliver them in a more targeted way (for example, we may use someone’s credit history to help manage arrears or offer money advice).

We may pass your contact details to contractors or suppliers to enable them to deliver services on our behalf. For example, we may ask a research company to undertake a survey for us or provide details to a repairs contractor. We are clear with these contractors and suppliers that they must comply with data protection legislation and maintain confidentiality.

We will never sell your information to third parties.

How we keep your information secure

We keep the information you provide to us secure. Information kept on computer is protected by system security such as passwords. Systems are also backed up regularly. Information kept in a paper format is kept in our office, which is a secure environment.

How we keep your information up to date

We may check what information we hold about you when you contact us. We also ask you to keep us up to date with any changes to your information.

Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Access to your information

You have the right to request a copy of the information that we hold about you. The only exception to this is information (such as from a third party) that is considered exempt or confidential under data protection legislation.

If you want to see what information we hold about you, you can do this by putting your request in writing . We will respond within 40 days and will make a £10.00 charge.

We want to make sure that the personal information we hold about you is accurate and up to date. You can ask us to correct or remove information that is not accurate.


Cookies are small text files that we may place on your computer to collect standard internet information and preferences (such as text size and colour). They are also used to track visitor use of the website and provide statistical information. The cookie does not contain any personal information about you and only identifies your computer.

You can set your browser to not accept cookies; however, this means that some website features may not work correctly or at all. For example, you will not be able to access the members section to download minutes or other members’ only documentation.

Other Websites

Our website may contain links to other organisations’ websites. This Privacy Policy only applies to our website and when you access other websites, you should check their own privacy policies.

Where can I get more information?

For more information on data protection legislation and requirements you can also contact the Information Commissioners Office at or telephone 0303 123 1113.

How to contact us

Please do not hesitate to contact us if you have any questions about this statement, information we hold about you or our overall approach to data protection and confidentiality.

You can contact us in the following ways:


Policy Last Reviewed: April 2016